ADI-Support-Services-4All
is a trading name of Theory Training Solutions Ltd.
General
1. All software and services are provided by Theory Training Solutions Ltd (the
company), and are on an 'as is' and 'as available' basis with no warranties of any
kind. This does not affect your statutory rights.
2. The company grants you a non-exclusive, non-transferable, royalty-free, limited
license to use the binary form of the software provided by "the company". Redistribution
of programs owned by "the company", unless explicitly granted by "the company",
is strictly prohibited.
3. All content included on this site, including text, graphics, logos, button icons,
images and software, is the property of the company or its content suppliers and
is protected by international copyright laws. All programs used on this site are
the property of the company or its software suppliers and are protected by international
copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation
of programs, unless it is explicitly permitted, is prohibited by law.
4. The company may send notices to you or your pupils via either email or regular
mail. The company may also provide notices of changes to the terms or other matters
by displaying notices or links to notices to you generally on the services provided
by the company.
5. The integrity of this system relies on proper use of email and SMS messages as
a message passing media. The use of the email or SMS message system(s), directly
or indirectly as a spamming tool, or other than it is intended, is prohibited.
6. We will record details of usage of the service including, but not limited to,
your personal details provided at the time of taking out our services, your pupils'
personal details, and emails and SMS messages that are sent to you and/or your pupils,
and received from you and/or your pupils.
7. If
ADI-Support-Services-4All
suspects any misuse of the service,
ADI-Support-Services-4All
reserves the right to suspend your partner account pending further investigation.
8.
ADI-Support-Services-4All
may choose to change prices, however all users will be notified prior to any implementation
and will be given the option to cancel services if they so desire. This is likely
to be done via e-mail and notifications across the website.
9. By signing up to ADI Support Services 4 All, you consent to us recording
your personal details and communicating with you via email, SMS and telephone.
10. Prior to being permitted full access to the Instructor Portal, you may be subject
to an authentication check by our Partner Department. This is to ensure that you
are a DVSA Approved Driving Instructor (regardless of level of qualification) and
to prevent the reselling of our service through other public mediums.
11. All services provided by
ADI-Support-Services-4All
are paid for in advance and must be activated within 90 days of purchase.
ADI-Support-Services-4All
operates a no refund policy for services paid for in advance.
12. The company cannot guarantee that all features of our Software will work on
all devices due to the proliferation of modern smartphones and tablets.
Online Theory Training
13. The company will not be liable for any consequences or losses arising from our
site becoming unavailable for a period of time due to circumstances beyond our control;
such circumstances may for example include telecommunications problems or data centre
environment problems.
14. Sharing of pupil accounts is not permitted nor is the publication of user names
and passwords on other web sites. Any user who is found to violate this rule will
immediately have their account suspended.
Practical Driving Test Cancellations
15. By providing us with your pupils' driving licence numbers, you agree to us making
changes to their driving test dates and times on your behalf.
16. The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA). Subscription
to this service does therefore not guarantee to find your pupils earlier test dates.
17. We cannot confirm exact test dates and times, but only reserve them, and will
confirm the booking once we have heard back from you that the date and time is suitable.
Reservations, which have not been converted to bookings, expire after approximately
12 minutes. The reservation period begins when we reserve the test on the DVSA system,
we cannot be held responsible for delivery delays in the SMS and email networks,
such delays could mean that your reservation notification arrives after the expiry
period of the reservation although this is very unusual.
18. If you accept a test date, it is your responsibility to cancel it, if required,
or to inform us you wish to change it again.
19. We cannot be held responsible for the DVSA changing the date and/or time of tests,
or for them cancelling tests due to driving examiner illness, or due to weather
conditions, such as snow, ice or fog.
20. The learner driver is responsible for turning up to the driving test, taking
the correct documents and ensuring that the car they use is suitable for the test.
We cannot be held responsible for any tests cancelled due to reasons that are the
responsibility of the learner driver and the driving instructor.
21. As we cannot guarantee that we will find your pupils driving test cancellations, you can request a full refund within the first 60 days of entering into this agreement with the company, providing:
- we have been unable to provide your pupil with an alternate test date that meets their criteria; and
- you, your pupil, or somebody on their behalf, has not changed the driving test date.
Refund requests will need to be emailed to support@ADI-Support-Services-4All.co.uk.
Our maximum liability to you shall not exceed the amount you have paid to us.
Please note that you cannot claim a refund when purchasing multi-buy accounts.
22. Certain paid account types may be upgraded at any time but it is not possible
to then downgrade those accounts. Any upgrade fees paid are non refundable unless
we are unable to find a test for your pupil.
23. By giving us your pupils' details you agree to us passing their information
to the DVSA in order to provide our service. Their details will not be passed to
any other third party, and all details will be held in accordance with the Data
Protection Act.
Online Diary
24. Access to the Online Diary is subject to Internet availability. The company
will not accept responsibility for any interruptions to the service due to a poor,
or no, Internet connection.
25.
ADI-Support-Services-4All
will not be held liable for any delays or failure in performance from any cause
beyond our control. This includes, but is not limited to, any loss of business,
revenue, profits, data or use, errors or omissions in the data you enter, acts of
God or acts of third-party Internet service and storage providers.
Live Chat
26.
ADI-Support-Services-4All
will not be held liable for any third party service delays or failures from any
cause beyond our control.
Telephone Handling
27.
ADI-Support-Services-4All
will not be held liable for any service delays or failures caused by third party
telephony and communication circuit providers or from any cause beyond our control.
This includes, but is not limited to, any delay in performing, or any failure to
perform, any of the company's obligations in relation to the telephone handling,
failures or interruptions in the supply of power including failures or interruptions
suffered by network providers, breakdown in machinery or equipment or default of
suppliers.
Ecommerce Widget
28.
ADI-Support-Services-4All
will not be held liable service delays or failures from any third party payment
providers, such as PayPal. This includes, but is not limited to, not completing
a transaction on time and occasional restriction of access to allow for repairs.
ADI-Support-Services-4All
is a trading name of Theory Training Solutions Ltd, Lodge House, Lodge Lane, Colchester,
CO4 5NE.